Privacy Policy


THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

At Optimal Balance Pharmacy, we are committed to protecting your privacy. We are required by law to maintain the confidentiality of Protected Health Information ("PHI") and to provide you with this notice of our legal duties and privacy practices regarding your PHI. References to "Optimal Balance Pharmacy," "we," "us," and "our" include Optimal Balance Pharmacy and any affiliated entities that are part of its HIPAA-covered operations. An affiliated entity is a group of organizations under common control that operate as a single entity for compliance with the Health Insurance Portability and Accountability Act ("HIPAA"). The members of Optimal Balance Pharmacy's affiliated entities, as well as our employees and workforce members, follow the terms of this Notice of Privacy Practices ("Notice"). These entities share PHI as permitted by HIPAA and this Notice for treatment, payment, and health care operations. For a complete list of affiliated entities, please contact the Privacy Office.

PHI includes information that may identify you and relates to your health, the provision of health care services, or payment for those services. This Notice outlines how we may use and disclose your PHI, your rights regarding your PHI, and how to access it. We are required by HIPAA to provide you with this Notice.

Optimal Balance Pharmacy must adhere to the terms outlined in this Notice or any updates made to it. We reserve the right to change this Notice and to apply the revised Notice to all PHI we maintain. If changes are made, the updated Notice will be posted on our website and made available at our facilities. You may also request a copy of the revised Notice at any time.

How We May Use and Disclose Your PHI
Below are the various ways we may use and disclose your PHI. Examples are provided to help clarify these uses and disclosures, but this is not an exhaustive list. Some categories of PHI, such as genetic information, substance abuse records, or mental health records, may be subject to additional protections under applicable laws. For details about state-specific protections, contact the Privacy Office or visit [insert website].

I. Uses and Disclosures of PHI That Do Not Require Your Prior Authorization
We may use and disclose your PHI for the purposes of treatment, payment, and health care operations without needing your written authorization, except where prohibited by federal or state laws.

Treatment
We use and share your PHI to coordinate the health care, medications, and services you receive. For example, we may share PHI with your doctors, pharmacists, or other healthcare providers to ensure your treatment needs are met. Third parties, such as hospitals or other pharmacies, may also receive your PHI to help coordinate your care.

Payment
We use and share your PHI to bill for the healthcare services and products you receive. For instance, we may contact your insurance provider to verify coverage or disclose information necessary to process payments for services rendered.

Health Care Operations
PHI may be used to improve the quality of services we provide. For example, we may analyze data to improve healthcare outcomes or monitor the performance of our staff. De-identified data, which no longer identifies you, may also be created for operational purposes.

We may also disclose your PHI without prior authorization for the following purposes:

  • Business Associates: We may share PHI with third-party service providers who perform tasks on our behalf, such as billing or consulting. These providers are legally required to protect your PHI.
  • Family and Friends: PHI may be shared with individuals involved in your care or payment for your care, if you have identified them.
  • Legal Requirements and Public Health: We may share PHI as required by law or to assist public health officials, the FDA, or in cases of worker's compensation.
  • Law Enforcement and Oversight Agencies: PHI may be shared with law enforcement or oversight agencies as allowed by law.
  • Research: PHI may be used in approved research projects that protect your privacy.
  • Other Permitted Uses: Additional uses include disclosures for organ donation, national security, and to prevent serious threats to health or safety.

II. Uses and Disclosures Requiring Your Authorization
Certain uses of PHI, such as marketing, the sale of PHI, or the disclosure of psychotherapy notes, require your written consent. You may revoke any authorization at any time by submitting a written request.

Your Rights Regarding Your PHI

  1. Request Restrictions: You can request restrictions on how your PHI is used or disclosed, though we may not always be able to accommodate these requests.
  2. Access Your PHI: You have the right to view and obtain a copy of your PHI. Requests must be submitted in writing.
  3. Amend Your PHI: If you believe your PHI is incomplete or inaccurate, you may request an amendment in writing.
  4. Receive an Accounting of Disclosures: You may request a list of certain disclosures made of your PHI over the past six years.
  5. Confidential Communications: You may request that we contact you through alternative methods or locations (listed below).
  6. Breach Notification: You will be notified in the event of a breach of your unsecured PHI.

Forms for these requests are available by contacting the Privacy Office at 2204 Cypress Creek Pkwy Suite F Houston, TX 77090, or 281-919-2964.

For More Information or to Report a Concern
If you have questions or need further information about our privacy practices, please contact:


Privacy Office
Optimal Balance Pharmacy
2204 Cypress Creek Pkwy Suite F
Houston, TX 77090
281-919-2964

If you believe your rights have been violated, you may file a complaint with the Privacy Office or the U.S. Department of Health and Human Services.

Effective Date

This Notice is effective as of February 13, 2025.

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